Competition and Consumer Commission
The ACC provides a great deal of information about Internet shopping
publications to help protect consumers in the form of various publications
online rights A flyer to help you understand your rights under
the Trade Practices Act when shopping over the internet.
and refunds This publication deals broadly with what consumers
and businesses need to know about warranty and refund rights and obligations
(includes an example 'letter of demand').
This issue of ACCC update is targeted at consumers. It explains how
the Trade Practices Act protects consumers and what the ACCC can do
to help. It examines e-commerce from the consumer's point of view.
This issue clarifies the legal rights and responsibilities of
businesses that have websites. Businesses are often unaware of how
the legal obligations of disclosure and business practice translate.
online Rights and obligations when trading over the internet—an
ACCC survey of the top 1000 Australian consumer websites.
Online Shopping Checklist:
The following information is covered by the ACC in their Online Shopping
Checklist and is highly recommended reading for both consumers and
those involved in an online business.
Identifying info, do you know who you're dealing with?
Description of product, do you know what you're buying?
Cost and currency, do you know how much you're paying?
Confirm the order, do you know if your order is correct?
Privacy, do you know how any personal information you submit will
Payment mechanism, do you know what sort of online security the website
has for processing your payment?
Print out details, do you have printed copies of the terms of your
Delivery, do you know how long it will take for the product to get
to you and who to call if it doesn't arrive?
Terms and conditions, do you know all the terms and conditions?
Refunds and warranties, do you know the business's return, exchange,
refund and warranty policies?
Complaint handling and dispute resolution, will you have access to
a complaints handling process or any external dispute resolution mechanisms?
Get the answers to these questions and
more from the ACC's Online