Returns,  Refund or Exchange Guarantee

Returns, Refunds or Exchange are a guarantee provided by Gameznet for every product selling on gameznet.com.au
When you receive a product that was bought and paid for on our site, and you find it is not as described or is of low quality, we ask that you  contact us to resolve any problems.

 

RETURNS

We offer a 30 Day Money Back Gaurantee or (7 days from confirmed delivery date).
If you are not satisfied with your purchase for ANY REASON simply return the item to us within 7 days of receiving it.
A full refund will be provided as long as the items are returned in their original undamaged and resalable condition.
Any Merchandise which is damaged or missing components is not refundable. In this instance we will exchange the item only.
In order to process a return please contact us first with your reasons and whether you want a refund or an exchange.
We will then provide you with the return address details of where to send the item.

Scope of Guarantee
All products on gameznet.com.au have the same Returns & Refund guarantee.
Any product bought through the site is protected if the items you receive are not as described, damaged or do not meet your expectations.
Conditions for Submitting Refund Requests
  You must contact us first before sending your item back so we can issue a Return Authorisation Number and Instructions where to send your return.
Return Shipping Fees
Buyer must pay all return postage fees and charges as well as any new packaging required.
All return packaging and postage costs are the responsibility of the Buyer who must pay for those return shipping expenses.
On receiving items and confirming the return condition, we will either refund you immediately or send you a new item in exchange.

 

We Gaurantee Delivery within 48 Business Days from the Date of Order.

Most items are Shipped from China and take an average of 30 Days from order date.  Please Be Patient!
FREE SHIPPING Takes Longer than Paid Shipping options.
If your order is not received within 48 Days please contact us .

Please Note: Items  Shipped during Chinese New Year Will Experience Delays until the end of the Celebrations (aprox 15 days)

Order cancellation

Orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours.
Once the packaging and shipping process has started, it can no longer be intercepted and it will be too late to cancel the order.

 

CONTACT US
It is our aim to ensure that you are more than happy with your purchases and that after dealing with us you will want to shop with us again.
So If you have absolutely any issues or questions or need any help at all we are definitely here for you to ensure that you have a great shopping experience with us.
please do contact us!